Reference

Terms and Conditions That Govern Your gy99 Account

These terms set out the rules between you and gy99 when you open an account, place a bet, or move funds through bKash, Nagad, or Rocket.

Account EligibilityDeposit and Withdrawal RulesWallet VerificationAccount Suspension PolicyGoverning Terms
gy99 Terms and Conditions That Govern Your gy99 Account
HOW WE OPERATE

How gy99 Handles Your Account and Data

We keep your account data secure using SSL encryption across every page and transaction. Withdrawal requests are verified against the wallet name on your account — the bKash, Nagad, or Rocket number must match the name you registered with. If there is a mismatch, our team contacts you before processing. Account activity is logged and reviewed to protect against unauthorised access.

Data Retention

We retain your account records for as long as required by applicable law and our internal compliance process. You may request a summary of the data we hold by contacting support.

Account Security

Your account is protected by a password and OTP verification on login. Never share your OTP with anyone — gy99 staff will never ask for it through chat or email.

Wallet Verification

Before your first withdrawal, we verify that your bKash, Nagad, or Rocket number belongs to the account holder. This step protects your funds from being sent to the wrong wallet.

Requesting Changes

To update your registered mobile wallet number or request correction of account details, contact support through live chat or email with your account ID and a valid reason.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on gy99 to ask about a specific clause, account restriction, or wallet verification step. Our support team responds in English.
Email Support Send a detailed query about these terms, an account decision, or a disputed transaction to our support address. Include your registered account ID for a faster response.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — wallet limits, account suspension reasons, and how to request a review of a decision.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh.

These terms apply to anyone who opens an account on gy99 and uses it to place bets, deposit funds, or access the casino lobby, subject to eligibility under their local law.

We will notify you through your registered account before any material change. Continuing to use your account after that notice means you accept the updated terms.

Your withdrawal will be held until our team verifies the wallet ownership. Contact support through live chat with your account ID to resolve the mismatch quickly.

Send a request to our support email with your registered account ID. We will provide a summary of the data we hold in line with applicable data rules for your region.

Accounts may be suspended for eligibility breaches, mismatched wallet details, suspected unauthorised access, or activity that conflicts with these terms. You will be notified and can contact support to request a review.

Yes. Where applicable Bangladesh law or the law of another eligible region conflicts with a clause in these terms, the applicable law takes precedence over our terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.