Reference

Understand Your Rights on gy99

These legal terms set out how your account on gy99 works, what we expect from you, and what you can expect from us. Access to our platform depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction RulesUser ObligationsPolicy UpdatesContact Rights
gy99 Understand Your Rights on gy99
DATA AND SECURITY

How gy99 Handles Your Account Data

Your account data is stored securely and accessed only for the purposes set out in our privacy policy. We use SSL encryption across all account and payment flows, including bKash, Nagad, and Rocket transactions. You can request a copy of your data or ask us to correct inaccurate records at any time through the Help Centre.

Data Retention

We keep account and transaction records for the period required by applicable regulations. After that period, data is deleted or anonymised unless you have an open dispute or active account.

Cookie Policy

We use cookies to keep your session active and to remember your wallet preferences. You can manage cookie settings from your browser at any time without losing your account access.

Account Security

Every login triggers an OTP verification to your registered mobile number. If you notice unrecognised activity, lock your account immediately from the security tab and contact support.

Data Change Requests

To update your registered details or request deletion of your account data, submit a request through the Help Centre. We process verified requests within the timeframe set by applicable law.

LEGAL CONTACT PATHS

Reach Us About Legal Queries

If you have a question about how our terms apply to your account, a transaction dispute, or a request to review your data, these are the direct paths to our team. We handle legal and account queries separately from general support so your request reaches the right person.

Email Support Send your legal query or account dispute to our dedicated address. Include your registered account ID and a clear description of the issue so we can respond without back-and-forth.
Live Chat Open the chat window from your account dashboard for real-time help with terms questions, wallet disputes involving bKash, Nagad, or Rocket, and eligibility concerns.
Account Help Centre The Help Centre inside your account holds answers to common legal questions — account closure, data requests, transaction records, and how to raise a formal complaint.

Legal Questions We Hear Most

These are the questions we get most often about our terms, your account rights, and how legal rules apply to your activity on gy99.

Eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that accessing gy99 is lawful where you are before registering.

Our terms specify the governing law in the full legal document available in your account. If a clause conflicts with mandatory local law in your region, local law takes precedence for that clause only.

Submit a data access request through the Help Centre inside your account. We will verify your identity and provide the data within the timeframe required by applicable regulations.

Yes. Request account closure through the Help Centre. We retain transaction records for the legally required period, then delete or anonymise remaining personal data tied to your account.

We notify you through your registered account before material changes take effect. Continuing to use your account after the notice period means you accept the updated terms.

Contact us via live chat or email with your account ID and the transaction reference. Disputes involving bKash, Nagad, or Rocket payments are reviewed against the transaction record on both sides.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.